Experienced Business Consulting
We are the change you’ve been waiting for!
Our Services
Business Diagnostics
Leveraging our exclusive digital platform My Virtual Consultant, we provide in-depth business diagnostics to evaluate your current status. From this diagnostic a bespoke report of recommendations is provided for you to decide a course of actions with or without our support for your business to thrive and become even more resilient.
Strategic Planning
Our Strategic Planning service aids in defining your long-term vision and short-term goals. We work with you to develop robust strategies that align with your business objectives, ensuring sustainable growth and competitive advantage in your industry.
Operational Excellence
Achieving Operational Excellence is crucial for any business aiming to optimise efficiency and effectiveness. Our consultants employ best practices and innovative solutions to streamline processes, reduce waste, and enhance overall performance.
Change Management
Effective Change Management is essential for navigating organisational transitions smoothly. We support you through the process, helping manage the human side of change, minimising disruption, and ensuring successful adoption of new initiatives.
Business Scale Up
Ready to take your business to the next level? Our Business Scale Up service provides the expertise and resources necessary to expand your operations, enter new markets, and grow sustainably. We tailor our approach to meet your unique needs and objectives.
Our Experience
Jessica Harrington is a highly regarded business consultant and transformation expert with almost 30 years of experience across industry, engineering, and services sectors. As the Founder and Managing Director of Make the Change Consultancy, Jessica is passionate about equipping small and medium-sized enterprises (SMEs) with the tools and strategies traditionally available only to large corporations.
Jessica’s extensive career includes senior leadership roles with profit and loss (P&L) responsibilities in global organisations, where she led major transformation programmes that delivered significant improvements in productivity, operational efficiency, and financial performance. Her expertise spans business diagnostics, operational excellence, strategic planning, and change management, making her a trusted adviser for businesses navigating growth and transformation.
Driven by a deep commitment to empowering SMEs, Jessica developed My Virtual Consultant and the innovative My Virtual Diagnostics App. This unique digital platform bridges the gap between corporate resources and smaller businesses, offering tailored diagnostics and actionable insights to help SMEs identify growth opportunities, streamline operations, and thrive in competitive markets.
Jessica’s vision is to ensure that SMEs—often the backbone of local economies—have access to the same level of expertise and support as large corporations. She said, “I created My Virtual Consultant because I wanted to bring the knowledge and resources of corporate giants to the SMEs I’m passionate about helping. With the right tools, these businesses can achieve extraordinary results.”
Jessica’s consulting services are designed to drive measurable results for businesses across diverse sectors:
- Business Diagnostics: Comprehensive evaluations of operations using My Virtual Consultant to provide actionable insights and strategies.
- Operational Excellence: Streamlining processes to enhance productivity, reduce waste, and improve overall efficiency.
- Strategic Planning: Crafting tailored strategies to achieve long-term goals and competitive advantage.
- Change Management: Guiding businesses through transitions, ensuring smooth adoption of new initiatives and minimising disruption.
- Business Scale-Up: Supporting SMEs in expanding operations, entering new markets, and achieving sustainable growth.
Jessica’s dynamic and collaborative approach, combined with her passion for making high-impact resources accessible to all, has made her a sought-after consultant in the business world. Whether supporting large organisations or empowering SMEs, her commitment to delivering sustainable transformation is unwavering.
Why Us?
We are a partnership that you can trust. We have a track record of success and are passionate about supporting Welsh businesses and growing the local economy.
Whether you’re seeking a strategic alliance with the right partner or a special skillset or tool, call us today. Together we’ll create and support your plan for success.
Our Customers
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